Social Welfare Services

OFFICE OF THE PROVINCIAL SOCIAL WELFARE AND DEVELOPMENT

SECTOR: SOCIAL SERVICES

Service: Provision of Financial/Material assistance in Crisis situation

Client: Person in crisis situation (Elderly, Youth, Disabled, Children, Women)

Steps Process/Activity Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Register at visitor’s logbook Give logbook to client 1 mins. Guard on duty OPSWD
2 Direct client to staff concern 1 mins Guard on duty OPSWD
3 Undergo interview Conduct interview/assessment 10 mins. Social Worker OPSWD
4 Secure & submit requirements Worker prepares cert. of eligibility w/ supporting documents submitted by client 10 mins For Medical Assistance:

Medical prescription, Billing statement, Laboratory request, Case study prepared by MSWDO in the municipality where the client resides.

 Social Worker OPSWD
5 PSWDO sign  cert. of elgibility, voucher, OBR w/ attached documents 5 mins E. Castro OPSWD
6 Forward to budget Office for processing 5 mins. E. Castro/L. bueno OPSWD

Service:  Provision of Services to victims of Violence

Client: Persons victim RAPE, CICL, BATTERED WOMEN

Steps Process/Activity Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Register at client’s logbook Give client’s  logbook 1 min. Guard on duty OPSWD
2 Undergo interview Intake/interview and counseling 1 hour Social Worker/OPSWD staff OPSWD
3 Go MHO/PHO for medical treatment/check up Accompany client for medical exam. 1 hour Medical Certificate Social worker/OPSWD staff OPSWD
4 Go to PNP for investigation Accompany client to PNP for blotter/interrogation 1 hour Social Worker/OPSWD staff
5 Coordinate w/ PNP for immediate inquest of perpetrator. 10 mins. -do-
6 Conduct dialogue w/ both parties for them to come out whatever decisions they have to make 2-4 hours Social Worker/PSWDO OPSWD
7 Conduct counseling on the victim and family to cope up w/ present situation 2 hours Social Worker OPSWD

Service: Provision of Assistance to OSY, ISY, Disabled Youth, and Rebel Returnees

Steps Process/Activity Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Register to client’s logbook Give the logbook 1 min. Guard on duty OPSWD
a) OSY/ISY

submit letter request and project proposal

 Evaluate the request & project proposals 1 hour Letter request, project proposals and certification from the barangay YDO, Social Workers OPSWD
Attached needed documents and endorse to the LCE or DSWD for funding OPSWD
1 b) Former Rebels

Register at the logbook

 Give the logbook 1 min Guard on duty OPSWD
2 Report to PSWDO and submit Tactical Interrogation report Conduct interview/counseling 30 mins. Tactical Interrogation Report

Picture/residence certificate

 Focal person,  Social Workers OPSWD
3 Assess needs of client 30 mins. -do- OPSWD
4 Release emergency assistance OPSWD
5 Recommend to the LCE/OPAPP for livelihood assitance
6 Home visit for other follow thru services
7 c) Disabled

Register to client’s logbook

 Give the logbook 1 min. Guard on duty OPSWD
8 Intake/interview 20 mins. Social Worker,OPSWD staff
9 Assessment 30 mins. Social Worker
10 Recommend for assistive device 2 hours Case Study Report Social Worker OPSWD
11 Received assistive device/sign RIS Release assistive device 3 mins

Service:  Accreditation of Day Care Centers

Client: Day Care Workers

Steps Process/Activity Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Present required documents in the accreditation Evaluate/assess documents 2 hour Building, records, center structure DCW focal person, OPSWD staff trained Day Care Center
2 Prepare/present program materials, devices needed Verify and check list of materials/devices required 1 hour Program materials
3 Actual conduct of session Observation/interview 30 mins 15 pre-schoolers or monre
4 Discuss partial findings and recommendations on the evaluation 1 hour

Service: Rescue operations of Minor’s working in videoke bars/night spots

Client:

Steps Process/Activity Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Concern citizen report the presence of minor’s on videoke bars Received reports re: presence of minors on said establishment 3 mins. Report PSWDO & all staff OPSWD
2 Verify the veracity of the report 1 hour PSWDO
3 Coordinate with DOLE/PNP/CIDG/NBI 1 hour PSWDO
4 Coordination meeting 30 mins PSWDO
5 Rescue operations 8 hours PSWDO & all staff
6 Interview & counseling of rescued minors 15 mins./client Birth cetificate PSWDO & staff OPSWD
7 Turn-over rescued minors to DSWD for possible reintegration to their families 5 hours

Service:  Provision of Relief assistance during Disaster

Client: Families/victims of disaster

Steps Process/Activity Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Report to barangay. officials Conduct ocular survey to determine extent of damages 2 hours Reports from BDCC/MDCC

Pictures

 SOO IV/Social Workers, all available staff OPSWD
2 Client undergo interview Conduct interview and counseling 10 mins. Social workers OPSWD
3 Sign distribution sheet/received assistance Release the assistance/Relief operations 3 mins. Storekeeper, all staff OPSWD
Provincial Road                    To            Gundaway               Cabarroguis
LBP          CAPITOL PLAZA                                 TESDA                         PNRC

HOTEL

PSWDO

PSWDO

QPC

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VISION:

A society where the poor, vulnerable and disadvantaged families and communities are empowered for an improved quality of life.

MISSION:

To uplift the living condition of the marginalized segment of the society in order to become self-reliant and contributing members of the community/national development.
MISSION:To uplift the living condition of the marginalized segment of the society in order to become self-reliant and contributing members of the community/national development.

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