Tourism Office

OFFICE             : EEO- TOURISM OFFICE & ACC section

SERVICE          : TOURIST ASSISTANCE & TOURGUIDING

CLIENT            : WALK-IN TOURIST/S

Step Activity/Process Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Arrival to office & sign in the  logbook Welcome the visitor and let them sign the logbook All staff office
2 inform about the purpose interview/entertain and provide briefing re features of the province & data in relation to queries 15 minutes or depending on the requirements needed Brochures/flyers -none- All Staff

& the

STOO Avm

office
3 Prepare itinerary 5 minutes Day tour itinerary -none- STOO office
5 Prepare T.O.  & pass for signature 5 minutes T.O. -none- All staff office
6 Departure from Tourism Office with Tourism Office Staff –       Departure from Office with the tourist/s to tourist spots

–       Giving info while traveling

Whole day tour (8) hours or more Information

Life vests,

Vehicle if needed,

Entrance fees to tourist sites Assigned staff

or the STOO herself

Aglipay caves, Maddela Falls, Governor rapids, Nagtipunan-Bimmapor
CLIENT            : WALK-IN CLIENTS
1 Arrival to office & sign in the  logbook Welcome the visitor and let them sign the logbook 1 min
2 inform about the purpose interview/entertain and provide materials or information needed 15 minutes or depending on the requirements needed Brochures/flyers/ socio economic profile and other matter -none- All Staff

& the

STOO

office
CLIENT            : EDUCATIONAL FIELDTRIP OF STUDENTS AND FACULTY STAFF
1 Text or cell phone call Received text inquiries and reply to inquiries 3 minutes or more depending on the number of queries Cell cards/ communication expenses Aurea V. Martinez

Office, house or anywhere

2 Schedule the visit to Quirino province Accept reservation and scheduling 1 minute calendar STOO
3 Request some favors Text of cell phone call to the concerned staff of tourist sites, negotiate for the request of group coordinator

10 to 15 minutes

Cell cards/ communication expenses STOO or staff Aglipay caves, Maddela Falls, Governor rapids, Nagtipunan -Bimmapor
4 Wait result of request/s feed backing 5 minutes Cell cards/ communication expenses STOO or staff Office or anyplace and /or any day
5 Confirm the schedule of visit Calendar the date/s and confirm to concerned eco-sites staff 5 minutes Cell cards/ communication expenses STOO or staff
6 Arrival to Quirino particularly at ACC Meet the coordinator and welcome the group, 5 minutes STOO Aglipay Caves
Briefing on caving ethics 5 minutes STOO or cave staff Aglipay Caves
7 Caving & spelunking Cave guiding 2 hours Flashlights, caving equipment

SERVICE          : TOURISTS ASSISTANCE & TOURGUIDING

CLIENT            : DOMESTIC Tourists from Metro Manila and other Places

Step Activity/Process Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Text, cell phone call or internet inquiries Reply to inquiries 5 minutes or more depending on the number of queries Cell cards/ communication expenses Aurea V. Martinez

Office, house or anywhere

2 Wait for the request Prepare package tours and itineraries including its rates

2 hours

Package tour itinerary Aurea V. Martinez

office

3 Sending rates and itineraries for info and approval 10 minutes internet/ communication expenses STOO or staff Office and internet shops
4 Review package tour and call for some queries Replies to other queries

Schedule the tour

2 hours to complete Cell cards/ communication expenses STOO Office, house or anywhere
5 Coordination with concerned staff of tourist sites 2 mins Cell cards/ communication expenses STOO or staff Aglipay caves, Maddela Falls, Governor rapids, Bimmapor
6 Reserve hotel accommodation/s 2 mins Cell cards/ communication expenses and/or fuel STOO or staff CPHR, Villa Caridad & other hotels
7 Arrange for caterer or restaurants Cell cards/ communication expenses and/or fuel STOO or staff CPHR, Maddela restaurant and/or Cabarroguis private catere
8 Notify souvenir shops Cell cards/ communication expenses and/or fuel STOO or staff
5 Prepare T.O.  & pass for signature 5 minutes T.O. All staff office
6 Arrival to Quirino. Check in, short rest, breakfast and meet the guide –       Meet the tourists for short a briefing. 15 minutes Information

Life vests,

Assigned staff

or the STOO herself

Hotel accommodation or at Aglipay Caves
7 Departure from Tourism Office with Tourism Office Staff –       Departure from Office with the tourist/s to tourist spots – do – Hotel
8 Giving info while proceeding to eco sites Whole day tour (8) hours or more Vehicle when necessary/ fuel Entrance to tourist sites – do – Aglipay caves, Maddela Falls, Governor rapids, Bimmapor
9 Home sweet home
10
SERVICE          : TOURISTS ASSISTANCE & TOURGUIDING

CLIENT            : FOREIGN Tourists

1 sign logbook Welcome the foreign visitors 2 mins
2 Inquire about tourist spots interview/entertain and provide briefing re  province ecotourism spots 5 mins
3 Guide in the selected tourist spots 8 hours or more Vehicle when necessary/ fuel Entrance fees to tourist sites STOO Aglipay caves, Maddela Falls, Governor rapids, Bimmapor
4 Providing history, briefing while touring -do-
5 Back to origin
CLIENT            : PRE-ARRANGED GROUP EDUCATIONAL TOUR
1. Confirm of the arrival, request the presence of STOO during arrival to ACC Confirmation to selected sites and wait for feedback 2 mins Cell cards/ communication expenses STOO or staff Office
2. Actual arrival to ACC Proceed to ACC and meet the coordinator 30 mins Fuel STOO Aglipay Caves & Campsite
Note: next services shall be done by ACC staff
AGLIPAY CAVES AND CAMPSITE SECTION

SERVICE          : TOURISTS ASSISTANCE & TOURGUIDING

CLIENT            : Accommodate Caving purposes of Local, Domestic & Foreign Tourists (Day Visitors only)

1 Arrive ACC Welcome the visitors, registration, compute and collect entrance fees, Issuance of receipts, 5 mins Logbook

OR’s

Entrance fee Assigned personnel

Assigned collector

Aglipay Caves & Campsite
2 Audience Briefing 5 mins Fliers/leaflets Personnel on duty -do-
3 Cave guiding 2 to 3 hours Head Lights

Flashlights/extra batteries

Cave guides -do-
4 Short rest Assist in their personal needs 5 mins Cave guides -do-
Leave ACC
CLIENT            : Accommodate Overnight campers, guests or travelers
1 Sign logbook Welcome the visitors, registration, compute and collect entrance fees, Issuance of receipts,

5 mins

Logbook

OR’s

Entrance fee Assigned collector Aglipay Caves & Campsite
2 Prepare the rooms or cottages

check sanitation

10 mins Beddings

Soap

Tissue

Personnel on duty

(sometimes the guard on duty during night time)

Aglipay Caves & Campsite
3 Check in Standby for other services to be requested by guests
CLIENT            : Accommodate scheduled group educational tours, visitors, seminars, meetings and other activities.
1 Sign logbook Welcome the visitors, registration, compute and collect entrance fees, Issuance of receipts,

5 mins

Logbook

OR’s

Entrance fee Admin staff

Assigned collector

Guard on duty

ACC administrative building
2 Cave exploration Briefing, Cave guiding 2-3 hours Flashlights, mega phone, caving equipment Personnel on duty ACC
3 Request for personal needs Assists the clients needs/ offer customized services Depending on the kind of needs Personnel on duty ACC

TOURISM OFFICE STAFF

Name Position Office Assignment
PERMANENT
1. AUREA V. MARTINEZ Supervising Tourism Operations Officer
2. RENATO VALIENTE Administrative Aide (Driver II)
3. EMERSON CALANGAN Administrative Aide I (Laborer 1)
CASUAL STAFF
1. Ma. Alma M. Santiago
2. Jonafe F. Ulila
AGLIPAY CAVES & CAMPSITE SECTION
1. VIENMAR T. GUILLERMO Process Server & Acting Project Manager
2. CEEDEE MOLINA Administrative Aide (Driver I)
3. JOHN PAUL BARROGA Administrative Aide (Driver I) Prov’l Treasurer’s Office (PTO)
4. HAYDEN MARANA Security Guard I ACC
5. JAIME KINDIPAN Security Guard I Quirino Provincial Hospital (QPH)
6. NOEL SALINGBAY Security Guard I Maddela Hospital
Diduyon Elem.School
PERMANENT EMPLOYEES FROM DIFFERENT OFFICES:

1. Violeta  Inigo Administrative Aide III EEO
2. Evelyn Laminero Administrative Aide IV EEO
3. Roberto Domingo Administrative AideI(Utility Worker I ) EEO-Breeding center
4. Antonio CAbbigat Administrative Aide (Laborer I) PEO
5.Gideon Garnace Administrative Aide (Utility   ) PEO
6. Vladimir Acio Security Guard I PGO
CASUAL STAFF:
1. Gilbert Cutaran Watchman, Cave guide & perform other related works
2. Albert Montilla Watchman, Cave guide & perform other related works
3. Fred Quiwang Watchman, utility Worker & cave guide
4. Nildo Lardizaval Grass cutter Operator, Park maintenance, Cave guide
5. Benny Guillermo Park Maintenance & Cave guide
6. Aurelio Manzano Carpenter, Cave guide, park maintenance
7. Susan Tayaban Caretaker, Chamber Maid
8. Edgar dela Cruz Utility Worker, Park Maintenance & Cave Guide
9. Monroy Navarro Utility worker, Park maintenance

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